Terms and Conditions

ORDER TIMELINE    

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Our company handcrafts all products within 5 business days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is already made and ready to ship out while the made-to-order products take up to 5 business days to be created for you.

Look for the following image if a product is ready for shipment immediately:

[READY TO SHIP IMAGE]

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Your product(s) can be damaged if:

* You intentionally try to remove the foil from the cards.

*You expose your journal or card to water.

*You machine-wash your zipper pouch.

SHIPPING

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Our company ships through the following carriers

* USPS

International shipping (if applicable)

We happily support and love our international customers.

We ship all International products through USPS.

JOY LOVE PAPER COMPANY is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate to be fair to all customers.

* We offer free shipping for orders over $75 with the discount code FREESHIP75

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need  up to 5 business days to be handmade.

RETURNS

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We want you to be happy with your purchase. Our return policy ends 30 days after you receive your order.  Beyond 30 days, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

To complete your return, we require a receipt or proof of purchase.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@joylovepaper.com.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@joylovepaper.com and send your item to: 12037 Genesee Street, Alden, NY 14004.

Shipping

To return your product, you should mail your product to: 12037 Genesee Street, Alden, New York 14004.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.